The delivery options for each product is listed on the relevant product pages. Each product could be sent to you either directly by the small business that makes it or from our warehouse. The delivery options that we are currently using are stated below.

Delivery guide 

Delivery Options

How long does it take?

How much does it cost?

1st Class Standard Delivery up 2 to 3 working days. £2.95 per order.
2nd Class Standard
Delivery up 3 to 4 working days.
£2.50 per order.
Signed For 1st Class
Delivery up 2 to 3 working days.
£4.50 per order.
Signed For 2nd Class
Delivery up to 3 to 4 working days.
£4.00 per order.
International Tracked & Signed
Delivery 5 to 7 working days.
Delivery times for international deliveries vary depending on zone and are estimated from dispatch.
£12.50 per order.
Worldwide Tracked & Signed
Delivery 6 to 8 working days.
Delivery times for international deliveries vary depending on zone and are estimated from dispatch.
£19.50 per order.

 

1st Class & 2nd Class Standard shipping is available on orders under £30. Free Delivery is available when the total UK order is over £50. This Free Delivery is only available for delivery addresses within the UK mainland, it is not available for example Channel Islands, Isle of Man or Jersey.

Products that are temporarily out of stock can affect normal delivery times. We aim to get them out to you as soon as possible but can take up to 3 to 5 days longer than the initial delivery time from when the order was placed.

Products with the Handmade To Order badge can affect the normal delivery time if temporarily out of stock. Delivery for these items can take up to 3 to 6 weeks, depending on the supplier. If the product is in stock, the normal In Stock delivery time applies.

Always check the relevant product page for accurate delivery information. By purchasing an item you agree to the stated delivery date. In the event of any changes, you’ll be notified of new delivery date by email.

The products are sent out either by us from our warehouse or by the makers of the products themselves. Shipping options may very depending on supplier however the delivery option that you have chosen will be selected as the preferred and chosen delivery method. We use Royal Mail from our warehouse and so do the majority of our suppliers, other suppliers may use other courriers, for example for some Wrendale products the delivery courrier they use is Parcelforce. 

Delivery Times

Delivery is normally within five working days, often much sooner.

Rare and unavoidable factors can cause delays (for example, strikes or bad weather). If this happens we will contact you and, where possible and agree on a new delivery date with you. Once your order has been fulfilled and dispatched, we will be in touch to let you know when to expect your delivery.

1st Class Standard within the UK

The delivery cost is based on the orders weight. The delivery cost is £2.95 per order. This shipping method is only available on orders under £30.

If an order is delivered free of charge it is clearly displayed at checkout.

2nd Class Standard within the UK

The delivery cost is based on the orders weight. The delivery cost is £2.50 per order. This shipping method is only available on orders under £30.

If an order is delivered free of charge it is clearly displayed at checkout.

UK Signed 1st Class for Delivery within the UK

To give you peace of mind when ordering from us, we offer signed for delivery. Once the product has been delivered we will require a signature.

The delivery cost is based on the orders value, size and weight. The delivery cost is £4.50 per order.

UK Signed 2nd Class for Delivery within the UK

To give you peace of mind when ordering from us, we offer signed for delivery. Once the product has been delivered we will require a signature.

The delivery cost is based on the orders value, size and weight. The delivery cost is £4.00 per order.

International delivery

International delivery is available on many products and is displayed on the product page. The cost for delivery is calculated based on the destination, size, and weight of the product.

International Delivery Zones

Western Europe

Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy, and Spain.

Please allow 5-7 working days from dispatch.

Rest of Europe

Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.

Please allow 6-8 working days from dispatch.

USA and Canada

Please allow 6-8 working days from dispatch.

Worldwide Delivery Zones

Rest of the world delivery charges apply. 

Australia, Papau New Guinea, Singapore and New Zealand.

Please allow 6-8 working days from dispatch.